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Instructions to help with popular customer service issues

Popular How-to Guides

What Are GetHuman How To Guides?

While we haven't spent enough time writing useful manuals on how to solve customer care issues, it is something that we often do for larger companies. A larger company example would be our Chase how to guides page. And also our Verizon Wireless guide page. From those examples, you should be able to get a sense of how we try to figure out which issues are ailing customers the most and then we get expert writers on the case to translate our knowledge of a solution into a guide for you to use for free. All of this is possible of course because millions of customers every month use this information and share it with each other. So thank you again for sharing! And sorry we don't have more free help to offer for your problem that you're facing.

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other customers

I Need To Talk To Some One
I was supposed to be reimbursed $***.** . I spoke to someone on ***** and was told...
I have had fraudulent activity on the card I used for my account. I have since canceled...
I was billed $*** last night. I paid for my subscription back in December. Why am I bei...
There is an error on my thru lines. You have my half-sisters mother as my mother. Agn...
I cancelled my subscription * days ago and they still changed me *** dollars they need...
Issue with charge on my bill.
I just found a charge of ***.** for I didn’t purchase anything!
I have called *x regarding error in my ThruLines. My *rd great-grandfather (James Tibbs...
I ordered a kit for my boyfriend before asking his daughter about this Father’s Day gif...
Can't sink my Family Tree Maker Tree to
Can't Link my Tree with
Need to be reimbursed for my sub payment and cancel sub
I need to update my shipping address for AncestryDNA kit that I bought. Couldn’t use on...
Is this Ancestry or a service provided to them?
I was charged **.** for ancestry ** that I did not subscribe to and would like my money back
I would like a refund because I don't not subscribe and have not used your servic
A payment was paid by my card that I did not subscribe to
See more issues reported by customers

Does GetHuman write how-to guides because they are a partner of

GetHuman has no affiliation whatsoever with, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

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