Not only do we write step by step manuals for how to solve common Comcast customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing Comcast customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.
Problems recently reported by other Comcast customers
We ordered a modem through you for ** dollars a month, due to our not being compatible...
Do I have feature to record shows while watching another channel.
Paid $*** on Tuesday May *rd,****. That was to cover my mobile bill, and my wifi. As o...
* questions**) When is the digging crew suppose to come and bury our new line? We’re ju...
Earlier this week there was a bad thunder storm - since then, one of the boxes will not...
Three weeks ago there was a bad thunderstorm in my area. The cable went out, the securi...
I would like to cancel my cable subscription, and change my current plan.
I need to see about upgrading my router or modem
I have only one channel the remote will not change to any other channel but every thing...
Need to speak to somebody about billing account information to find out when a bill is...
None of my channels are working. I keep getting “this channel is temporarily unavailab...
I don’t want the one week trial but paid the dollar. How do I stop the membership?
My iPhone will only connect to *.**My iPad will only connect to *.***This has not happe...
I’d like to extend my service for another week. Act * ****************
Xfinity internet has been down for over an hour. My modem is unable to connect to the...
I've been trying to solve this problem since February **nd when one of your employees f...
Simply want to cancel internet service for our property that we no longer live at.*My w...
I want to add a service
See more issues reported by Comcast customersGetHuman has no affiliation whatsoever with Comcast, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of Comcast have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.