Is Cricket Wireless Cellphone Service Any Good?

This article outlines the pros and cons of Cricket Wireless service. The article outlines coverage area, pricing, data speeds and customer service rating. This article gives the reader information to make an informative decision on whether or not Cricket Wireless is the right option for them.

Pre-paid cellphone service has a reputation for being less reliable than contract plans; however, pre-paid doesn't always equate to poor service. Cricket Wireless is one of the leading pre-paid service providers, and you may be asking yourself how the company's service measures up. You can contact customer service here with your questions, and you can read below for a review of Cricket service.

Cricket Performance

Cricket is able to provide cellphone service to a greater geographical area due to its partnership with AT&T. This partnership allows Cricket to utilize the AT&T network, giving its cellphones more reliable service nationwide. Coverage outside the United States is not as reliable. Cricket does offer two international plans for $5 and $15 a month depending on your needs.

Cricket has a number of plans for individuals and families, so you can find one that will fit your budget and your cellphone needs. Its plans are often cheaper than other options and do not require a contract.

Data speed is slow with Cricket, which can be a deal-breaker for many. If you are looking for just talk and text, Cricket is an excellent option.

Cricket customer service rating is not the greatest in the industry. Cricket is more efficient on simpler customer questions. Since Cricket has a number of retail stores, you can get customer support through one of its retailers. The company also offers customer support via text.

Other Points to Consider

You can keep your current cellphone number if you switch to Cricket. Also, if you have an unlocked GSM phone, switching to Cricket is easy.

Cricket does charge a $25 activation fee which is competitive with other service providers. Cricket also offers promotions that could make your overall bill lower. The payoff is much slower data speeds.

Bottom Line

Cricket Wireless cellphone service has its pros and cons. For talk and text, the plans are affordable, competitive and reliable. There are a number of plan options that can fit any needs. Cricket does have much slower data speeds which can be a deal-breaker for many. Cricket does not require a contract, and you can keep your current number if you switch. Customer service is not the greatest; however, it is comparable to customer service in the industry in general. Cricket is an excellent plan for those seeking just talk and text services.

If you want more information on how Cricket Wireless can meet your cellphone needs, you can contact customer service here.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Is Cricket Wireless Cellphone Service Any Good?

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