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Easyjet Customer FAQ

Top Answers & How-to Guides

What is Easyjet's Phone Number?

The question we are asked most often is about how to talk to Easyjet customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do I need travel insurance for my Easyjet flight?

When considering whether to purchase travel insurance for an Easyjet flight, it is important to understand the potential benefits it It is advisable to assess personal circumstances, such as the destination, type of travel, and any activities planned during the trip, to determine the necessity of travel insurance. Additionally, many travelers find peace of mind in knowing they are protected against unforeseen events. For more specific information on travel insurance options and recommendations, checking the Easyjet website can provide updated details that may assist in making an informed decision....
Ask any question you have about Easyjet customer service, get an answer now.

Recent Easyjet Customer Questions

Can i get refund if my flights are changed

If Easyjet changes your flight, you may be entitled to a refund. The eligibility for a refund depends on the nature of the changes and your specific circumstances. If the new flight does not suit your travel plans, you can request a refund through the Easyjet website or app. Always check the latest terms and conditions for detailed information regarding flight changes and refunds.
Asked Jun 9, 2025 7:26 PM

I have bought 18kg hold bag. Can I split in to two bags

No, EasyJet allows a maximum of one hold bag per passenger, with a weight limit of 23kg. You cannot split the weight across two bags. If you have 18kg already purchased, it must remain as a single 23kg bag.
Asked Apr 18, 2025 1:13 PM

My booking is not showing my seats or vouchers. I paid for assigned seats. It showed up on your app, but later disappeared.i can't print out my booking. Please. Help

If your booking isn’t showing your assigned seats or vouchers, please check the booking confirmation email for details. You can also try logging into your EasyJet account on a different device or browser. If the issue persists, there is a link to the most up-to-date contact information right here on this page to assist you further.
Asked Apr 13, 2025 8:58 PM

I am told "there is an error" when I try to "manage my booking" online. 68261088-9b80-4646-b768-d40e998ab564

If you are encountering an error while trying to manage your booking online, please ensure that you are entering the correct booking reference and the last name associated with the booking. If the problem persists, try clearing your browser's cache or using a different browser. Sometimes, technical issues can occur due to maintenance or system updates. If the issue continues, please check back later, as it may resolve itself.
Asked Apr 7, 2025 8:32 AM

Cancel a car parking booking at Gatwick

To cancel a car parking booking at Gatwick, you will need to follow the specific cancellation process provided during your booking. Typically, this can be done through the confirmation email you received at the time of booking. Be sure to check the terms and conditions related to cancellations, as fees may apply depending on the timing.
Asked Mar 16, 2025 9:28 AM

Help me with my Easyjet customer service issue

Ticket Changes and Refunds

How Do I Change the Name on My Easyjet Ticket?

Changing the name on your ticket doesn't have to be a complex process. With a little bit of planning, you can quickly make the changes...

How Do I Change My Easyjet Flight?

EasyJet allows you to make changes to your flight at a fee. It is easier to make these changes online and they should be made at least...

How Do I Get a Refund for My Flight on Easyjet?

If you change your mind about a flight that you booked on Easyjet, you may be eligible for a refund. These helpful tips can assist...

Can I change the date of my Easyjet flight?

Yes, it is possible to change the date of a flight with Easyjet, but there are specific conditions and procedures that one must follow. To initiate a date change, the individual should log in to their Easyjet account or access their booking through the Easyjet website. The user will need to enter their booking reference and last name to locate their reservation. Once in their booking details, they can explore the available options for changing the flight date. It is essential to keep in mind that there may be additional fees associated with changing the flight, particularly if the new flight is more expensive than the original one. The specific cost will depend on factors such as the flight price difference and any potential administration fees. For the most accurate and current information regarding changes to flight bookings, it is advisable to refer to the Easyjet website. There, users can find detailed guidance on changing flights and related fees....

Baggage and Luggage Policies

What Is the Luggage Allowance on Easyjet?

If you don't book in advance and purchase tickets at the last minute, your best bet is to pack as lightly as possible to avoid extra...

What Do I Do If I'm Missing My Baggage from My Easyjet Flight?

Lost, missing, or delayed goods can be a cause of concern. Fortunately, you can get help from EasyJet fast. with these helpful tips....

Are there any restrictions on the weight and size of cabin baggage on Easyjet flights?

Easyjet has specific guidelines regarding cabin baggage to ensure a smooth boarding experience for all passengers. Each passenger is In terms of weight, Easyjet does not impose a specific weight limit on cabin baggage; however, passengers must be able to lift their bags into the overhead storage compartments without assistance. This guideline encourages travelers to pack light and consider the ease of handling their personal items during their journey. In addition to the cabin bag, Easyjet allows travelers to bring an additional small item on board, such as a handbag, laptop bag, or duty-free shopping bag. This secondary item should be small enough to fit under the seat in front of you. Passengers are encouraged to check the official Easyjet website for the most current baggage policies, as there may be variations or updates. It is always a good idea to familiarize oneself with these guidelines prior to traveling to help ensure a pleasant and hassle-free experience....

Seating and Special Requests

How Do I Change My Seats on My Easyjet Flight?

EasyJet allows you to change your plane seats after booking. You can make the changes through the airline company's website or mobile...

How Do I Make a Special Request or Wheelchair Access on Easyjet?

Traveling can be a pain, so don't let it be. If you need special help from Easyjet to make your travel experience better, here's what...

Onboard Experience

Can I bring my own food on board Easyjet flights?

Yes, passengers are generally allowed to bring their own food on board Easyjet flights. This can be a great way to ensure that you Additionally, items that require heating or cooking are not permitted, as Easyjet does not provide facilities for this on the flight. Moreover, it is advisable to avoid strong-smelling foods that might disturb fellow passengers. Therefore, while passengers can enjoy their own snacks, it is wise to select options that are easy to transport, consume, and will not create a mess. For specific regulations, it may be beneficial to check the current Easyjet website....

Can I travel with a musical instrument on Easyjet?

EasyJet does allow passengers to travel with musical instruments, but there are specific guidelines to follow. The airline generally In cases where the instrument is larger than the cabin baggage limits, passengers may choose to purchase an extra seat for their instrument. This option ensures that the instrument is safely stowed and not subjected to handling that could cause damage. It is advisable for passengers with musical instruments to inform EasyJet during the booking process or check the details on the current web page to ensure compliance with all guidelines. Additionally, ensuring the instrument is well protected during travel is highly recommended to avoid potential damage. Travel with a musical instrument can be an enjoyable experience when proper arrangements are in place....

What are the options for in-flight entertainment on Easyjet?

Easyjet does not offer traditional in-flight entertainment systems or screens that passengers might find on some other airlines. Instead,...

Flight Policies and Delays

What is the Easyjet policy on pets on board?

EasyJet has specific policies regarding pets on board, and it is important for passengers to be aware of these guidelines when planning For those wishing to travel with pets, EasyJet typically requires them to be transported in the hold, however, it is crucial to note that EasyJet does not operate a pet travel service. Therefore, if passengers are considering flying with their pets, alternative arrangements with a specialized pet transport company would need to be made. There may be specific regulations regarding pet carriers and requirements for the health and vaccination records of the animals, depending on the destination and country. It is advisable for travelers to thoroughly research the requirements related to pet travel and to contact the appropriate authorities if necessary. For the latest and most accurate information, passengers can find details on EasyJet's official website, where they also outline any fees that may apply and additional information relevant to traveling with pets. It is always a good practice to stay informed about any updates or changes in policies prior to flying....

What happens if my Easyjet flight is delayed?

If a passenger experiences a delay with Easyjet, the airline typically follows certain protocols to assist those affected. The length Additionally, under European Union regulations, passengers may be entitled to compensation depending on the circumstances surrounding the delay. This compensation, if applicable, is contingent upon factors such as the reason for the delay and the flight distance. Passengers are encouraged to check the specific terms and conditions of their ticket and the relevant EU regulations. It is advisable for passengers to remain informed about their flight status by checking Easyjet's official website or mobile app for real-time updates. The website also provides information about passengers' rights in the event of delays and how to proceed should such an event occur....

Travel Requirements

Do I need to print my Easyjet boarding pass?

Easyjet allows passengers to check in online and receive a boarding pass via email or through their mobile app. It is not necessary...

Do I need travel insurance for my Easyjet flight?

When considering whether to purchase travel insurance for an Easyjet flight, it is important to understand the potential benefits it It is advisable to assess personal circumstances, such as the destination, type of travel, and any activities planned during the trip, to determine the necessity of travel insurance. Additionally, many travelers find peace of mind in knowing they are protected against unforeseen events. For more specific information on travel insurance options and recommendations, checking the Easyjet website can provide updated details that may assist in making an informed decision....
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