How Do I Request a Refund to a Gift Card from Home Depot?

Ways to request a refund include phoning the Home Depot support number to request a refund to your gift card. You can also go into a Home Depot store and ask for help. If neither of those options works, head over to the Home Depot website and log in with your username and password to ask the company to give a refund.

Jan 31, 2023

If you have a gift card from Home Depot and find that the item you bought with that card is defective or otherwise unsuitable, there may be some circumstances in which returning the product would be appropriate. Here are different ways to request a refund to a gift card from Home Depot.

1. Call Home Depot's Customer Service Number

If you would like to request a refund for an item purchased with a gift card, call Home Depot's customer service line. It will ask you to provide the following information:

  • Have your gift card number and PIN on hand when you call.
  • Dial the number on the back of your Home Depot gift card and ask to speak to customer support to request a refund.
  • The customer service representative will ask you for information, such as your name, address and the reason for requesting a refund to process your request.
  • The customer service representative will handle your request for a refund.
  • After you submit your request, Home Depot will send a confirmation email.

2. Visit the Home Depot Website

You can request a refund for your Home Depot gift card online. Here are the steps:

  • To sign in to your Home Depot account, go to the Home Depot website and click Sign In.
  • Click the Gift Cards icon in the left-hand menu.
  • Start the process by clicking on Request a Refund to your gift card.
  • Enter your gift card number and PIN, then select an option from the drop-down menu to explain why you're making this request.
  • To finalize, click Submit Request.
  • Home Depot will email you that it has received your request.

3. Request Your Refund In-Store

You can return that item by requesting a refund in-store. To request a refund for a gift card in-store, follow these steps:

  • Always take your receipt when you go to return or exchange.
  • The cashier will ask for your name and address to confirm your account in the system.
  • Once the information you provided is correct, it can issue a refund for your purchase.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why does GetHuman Write How-to Guides for Home Depot Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Home Depot in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Request a Refund to a Gift Card from Home Depot? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Home Depot

Asked a year ago
Updated a year ago
Viewed 682,631 times
Home Depot
Request a refund to a gift card from Home Depot
Ask for a refund to a gift card from Home Depot
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!