Norwegian Cruise Line Customer FAQ

The "best" ocean cruise lines are those that meet the needs of passengers. Passengers should choose a line that offers cruises within...

Norwegian Cruise Line has a structured cancellation policy that varies depending on the type of reservation, the length of the cruise, For specific promotional offers, such as "Free at Sea" or "Sail Away" fares, the rules may differ. Guests choosing a non-refundable fare option usually face stricter penalties. In these cases, they must be aware that they may not receive any refund if they decide to cancel their cruise. In the event of unforeseen circumstances, such as a medical emergency or significant personal issues, guests may be able to request special consideration. Norwegian Cruise Line also recommends purchasing travel insurance, which can help cover potential losses associated with cancellations. For the most accurate and up-to-date information regarding cancellation policies, it is advisable for guests to review the details provided on the official Norwegian Cruise Line website or the specific terms outlined during the booking process. This ensures that travelers fully understand the implications of their chosen fare and can make well-informed decisions regarding their cruise plans....

Norwegian Cruise Line does allow changes to reservations after they have been booked, but there are specific policies and procedures It is important to note that the flexibility of making changes often depends on the fare type selected at the time of booking. For example, promotional rates may have stricter rules compared to more flexible pricing options. Additionally, certain alterations may require a new reservation if they involve significant changes to the cruise experience. For the most accurate and detailed information, it is advisable to visit the official Norwegian Cruise Line website where the current policies are outlined. Guests can also refer to the terms and conditions associated with their specific booking. It is always a good idea to review cancellation policies as well, to fully understand any potential impacts before proceeding with changes....

Norwegian Cruise Line does have age restrictions that apply to different aspects of cruising. Generally, all passengers under the age For certain onboard facilities and activities, age restrictions may be more specific. For example, some pools, hot tubs, and bars may have age limitations. Likewise, the Cruise Line’s youth programs cater to various age groups, such as infants, toddlers, children, and teenagers, providing age-appropriate activities. It is advisable for guests to check the current terms and conditions on the Norwegian Cruise Line website for the most accurate and detailed information regarding age restrictions and policies before booking or sailing....

Going on a cruise can be the most relaxing way to get away from the grind and rest easy, until the unthinkable happens and you lose...

Onboard Norwegian Cruise Line ships, the primary currency used for all transactions is the United States Dollar. This simplifies the When it comes to payment options, Norwegian Cruise Line accepts a variety of payment methods to enhance the guest experience. Passengers can use major credit cards, including Visa, MasterCard, American Express, and Discover, for any purchases made onboard. Additionally, some ships may also accept debit cards. It is important to note that cash is generally not accepted for onboard purchases, and guests are encouraged to have a credit card linked to their onboard account upon embarkation. Norwegian Cruise Line typically allows guests to handle transactions seamlessly by using their keycard, which serves as a charge card throughout the cruise. For more specific information regarding payment options or any potential changes, passengers may want to check the current web page of Norwegian Cruise Line....

Norwegian Cruise Line has specific policies regarding bringing alcohol on board. Generally, guests are permitted to bring a limited For other types of alcohol, such as hard liquor or beer, Norwegian Cruise Line's policy prohibits bringing these beverages on board. Guests should be aware that any alcohol that is brought onboard may be confiscated until the end of the cruise if it does not adhere to the guidelines. As policies may change, it is wise for guests to check the most current regulations on the official website for Norwegian Cruise Line, where they can find detailed information regarding alcohol policies, as well as any additional rules related to luggage and on-board experience....

Norwegian Cruise Line offers Wi-Fi services on their ships, allowing guests to stay connected while at sea. The availability of Wi-Fi The cost of Wi-Fi packages may vary according to the cruise duration and specific promotions that might be available at the time of booking. Generally, there are daily rates as well as multi-day packages that offer a more economical solution for those needing extended access. Guests should note that connection speeds may fluctuate based on the ship's location and the number of users logged on at any given time. For the most accurate and current information regarding Wi-Fi availability and pricing, it is advisable to visit the official website of Norwegian Cruise Line, where they provide detailed information about internet packages and any promotions that might be available during a cruise....

Norwegian Cruise Line has a flexible dress code designed to enhance the comfort and enjoyment of all guests while maintaining a casual During most evenings, the policy leans towards smart casual attire. This means that guests are encouraged to wear slacks and a collared shirt for men, while women may opt for dresses, skirts, or nice pants. There is also a designated dining option for more formal attire on certain evenings, termed "formal nights," where guests may choose to dress in evening gowns or cocktail dresses, and men might wear suits or tuxedos. However, participation in formal nights is not mandatory, and many dining venues remain casual throughout the cruise. Daytime attire is typically very casual, with swimsuits, shorts, and sandals being perfectly acceptable, especially around the pool decks. Guests are reminded to wear appropriate clothing when dining in the restaurants. For the most updated information on specific dress codes aboard different ships and venues, it is advisable to check the current web page of Norwegian Cruise Line....

Norwegian Cruise Line does provide laundry facilities on board its ships. Guests can find self-service laundromats equipped with washers In addition to self-service options, Norwegian Cruise Line also offers laundry services for guests who prefer to send their clothes out for washing or pressing. Dry cleaning is available as well. It is important for guests to check specific ship information, as laundry facilities may vary among different vessels in the fleet. For the most accurate and current details regarding laundry services and facilities, it is advisable to consult the information available on the official website....

Norwegian Cruise Line offers a diverse array of activities designed to engage and entertain children of all ages while ensuring a memorable For teenagers, aged thirteen to seventeen, there is the Entourage teen lounge. This space is specifically designed for older children to socialize, play video games, and participate in organized activities, such as themed parties and movie nights. The casual atmosphere encourages young guests to form friendships and enjoy their time at sea. In addition to the age-specific programs, children can also enjoy a variety of onboard amenities. Many ships boast water parks with slides, splash pads, and pools designed for families. Other exciting options often include rock climbing walls, mini golf courses, and entertainment such as live shows, movie screenings, and interactive games. The Norwegian Cruise Line ships also feature family-oriented dining experiences where children can enjoy diverse menu options. Parents can join in the fun or take advantage of designated youth programs, allowing for scheduled time to relax while their children are engaged in supervised activities. Overall, there are many opportunities for children to have a fulfilling experience on board, and families are encouraged to explore all that Norwegian Cruise Line has to offer. For more detailed information on specific activities, it may be beneficial to check the current web page on Norwegian Cruise Line....

Norwegian Cruise Line recognizes that guests may have specific dietary needs and offers a variety of accommodations to ensure an enjoyable...

When traveling on a Norwegian Cruise Line cruise, whether or not a passport is required depends on the specific itinerary and the embarkation It is important to note that for cruises that do not start and finish in the same port, or for travelers who are not United States citizens, a passport is typically required. Guests should always verify the requirements specific to their cruise itinerary on the official Norwegian Cruise Line website or their booking documentation to ensure compliance with the latest travel policies. Each cruise may have different needs and regulations, so staying informed is essential for a smooth journey....

Norwegian Cruise Line has implemented a series of health and safety measures to ensure the well-being of its guests and crew members. One key aspect of the health protocols includes enhanced cleaning and sanitation procedures throughout the entire ship. High-touch areas such as handrails, elevator buttons, and dining venues receive frequent disinfecting. In addition to routine cleaning, there are also advanced air filtration systems that help to maintain air quality onboard. Another significant measure is the health screening process for guests and crew prior to boarding. This may include temperature checks and health questionnaires to assess any potential symptoms of illness. Furthermore, Norwegian Cruise Line has made vaccinations a requirement for guests and crew members, depending on the specific guidelines in place at the time of sailing. The dining experiences onboard have also been adjusted. Buffet-style dining may be modified, and meals are often served by staff to minimize contact. Social distancing measures are encouraged in common areas, and capacity limits may be enforced to allow for adequate spacing among guests. In addition to these measures, Norwegian Cruise Line regularly updates its health and safety protocols in response to evolving public health guidelines. For the most current information, guests are encouraged to visit the Norwegian Cruise Line website, where they can find more details on health and safety measures, as well as any specific requirements for upcoming sailings....

Norwegian Cruise Line has specific policies regarding pets on board their ships. Generally, pets, with the exception of service animals, In addition to service animals, Norwegian Cruise Line has created a program called "Cruise with Confidence" which may offer guidelines or updates on pet policies in certain scenarios, though this generally pertains to human passengers. It is advisable to carefully review the most current policies on pets, service animals, and other relevant guidelines on the official Norwegian Cruise Line website to get the most accurate and comprehensive information. Potential guests who have inquiries about pet policies or other specific needs may find detailed information and potential contact options on the official NCL website....