How Do I Get a Refund for an Inflight Charge from Spirit Air?
No one likes to be overcharged, since it's a matter of principle and it's a hassle to resolve. But there are options if you already been overcharged inflight. Contacting Spirit right away is essential, they can advise you of the policy and the proper procedure. Having copies of your inflight receipts and photos or screenshots of any fees you saw before you booked can be a help as well. They might be requested.
Taking a flight with Spirit Air can be so easy, but what if you were charged more for in-flight purchases? Although this situation is unlikely, it's still best to be prepared for any scenario. This guide will help streamline the process to make it easier.
If You Haven't Booked and Are Doing Research
No one can blame you for doing research before being caught in a situation where you may not know what to do first. A simple inquiry can do wonders, it's a matter of being prepared just in case.
- Go to spirit.com/help and select inquiry.
- Select the topic as Other in the drop down menu, all topics are in alphabetical order.
- Complete the required fields, first and last name, email address, subject and description and if you're submitting the inquiry/ticket for someone else. Note, in this case, you can use Policy on Inflight Refunds as a possible subject.
- Click on the blue submit button when you're satisfied with the responses you gave.
- You should be contacted by someone shortly, or you can call the customer service line here.
It's After the Fact and You Need Possible Solutions
Proof of Being Overcharged
- Obtaining a copy of your inflight receipt will go a long ways to helping you prove your case. You can't beat basic documentation and keeping records. To obtain a copy, go to https://spirit.inflightcafe.com/action/receipt and enter the last name the booking was reserved under and the last 4 digits of the card used. Click on Search.
- In keeping aligned with documenting, getting a copy of the fees you saw originally will also help because it puts the side-by-side comparison front and center. It's helpful to take screenshots of any fees you saw online or on your phone's browser. If all else fails, a few clear photos will also do the trick.
Letting Spirit Know
If you were overcharged inflight, it's best to first locate a Spirit Air Baggage service office, or approach a Spirit Air employee for assistance and let them know what happened. You may think that baggage service has nothing to do with in-flight problems, but there's a chance they can advise you of other Spirit policies and steer you in the right direction. If you can't find someone to talk to, then contact the customer service line here for help. They may advise you to do the following.
Submit a Complaint Online
- Go to spirit.com/help and select complaint.
- Select the topic that closely matches your experience, if none fit, then select Other, which is at the bottom of the dropdown list.
- Complete the fields, including uploading your inflight receipt and any pertinent photos.
Further questions?
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