How Do I Dispute Charges on My T-Mobile Bill?

If you're a T-Mobile customer and need to dispute a charge on your bill, keep reading for a full breakdown of your options.

T-Mobile is a subsidiary of the German telecommunications company Deutsche Telekom AG. The company has clients throughout the United States, the Czech Republic, the Netherlands, and Poland. Customers can use T-Mobile for wireless phones, phone plans, and TV. If you're currently a customer with T-Mobile and need to dispute a charge, follow these instructions:

Contact AT&T Customer Service Via Phone

You can call AT&T's customer service to dispute a charge. Note that only the account holder or an authorized user can call into dispute charges. You will have to verify your identity, provide the account information, explain why you're disputing a charge, and the exact amount you want back.

If you're approved for a refund, ask the customer service representative to confirm the refund via email. Next, ask the customer service representative to stay on the phone until you can confirm you've received the email. You want to do this to ensure that you have proof of the refund approval and that it's the correct amount.

Contact AT&T Customer Service Via Live Chat

If you prefer not to speak to anyone over the phone, you can contact AT&t's customer service via their live chat. Note that you will have to prove that you're the account holder or an authorized user on the account by answering some person and account questions. Explain why you believe you deserve a refund. If you're approved for a refund, ask the agent to send you an email confirmation. Keep the agent on the chat until you receive the email and can review it to be correct.

Important Refund Information

Sometimes refunds can't be issued and instead, the amount will be applied to your next bill. Ask the customer service agent to clarify if this will happen or if you will receive a refund onto your payment method (i.e. the card you originally used for payment).

Canceled accounts will need to wait at least 30 days of no activity on the account before any credit balances will be refunded. This is because T-Mobile is waiting to see if your account will have any balances that the refund can be applied to before paying you the full refund.

If the customer service agent can't approve your refund on the spot, t can take a couple of business days for your request to be reviewed. You will receive a text message if your refund request has been approved or denied.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why does GetHuman Write How-to Guides for T-Mobile Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like T-Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Dispute Charges on My T-Mobile Bill? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

T-Mobile

Asked 4 years ago
Updated 4 years ago
Viewed 3,167,488 times
T-Mobile
T-Mobile bill refund
T-Mobile dispute charge
T-Mobile incorrect charge

Paying Your Telecom Too Much?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!